Order Guide /Please register using email address and password
Please register for an account using your email address and password , click on login button and enter user and password . select item or items you wish to purchase ,
add to basket ,stock status is displayed (item in stock or out of stock) and proceed to checkout.
Orders received by 3.00pm on a weekday will be shipped either the same day or the following day.orders recieved at the weekends are shipped out on mondays .
it takes 24 to 48 hours for delivery . we always send parcels via Royal Mal Recorded delivery service.or Desapatchbay.com for Big Boxed Items Ie Jackets and Scooters
If this is not possible, or an item is out of stock(please include your mobile no as we send text or call in case of query), you will be notified email or a phone call.
A confirmation of shipping email is always sent once goods have been shipped.
Deliveries are sent First Class Recorded Delivery or despatchbay.com, so need a signature on delivery otherwise the postman
will leave a card through your door.
order shipped by royal mail can be tracked Royalmail.com then Go to Track an item The tracking details can be found on dispatch email.
order shipped by despatchbay.com can be tracked tracking info will be on the despatch email
Please allow 48 hours for delivery.Orders for British Isles, Southern Ireland Please allow 3-4 days for delivery
Delivery Charges All orders are charged 3.00 standard delivery charge.
we use Next day shipping via despatch Bay which talkes 3 days(1 day for booking and collection)
please email us for confirmation.
The utmost care and consideration is taken to ensure that your card details are secure. This is achieved by encrypting your card number at the time when you place your order.
It is imperative that you type in the cardholders name as it is shown on the card,
and address exactly as it appears on the statement.
Method of Payment
You can pay either by VISA,Visa debit Electron , Master Card, Switch Delta.and Maestro Solo
or pay By Paypal using your login details
Transaction are processed By Paypal (active October 2013)
We are committed to protecting your privacy. We value our visitors and endeavour to create an enjoyable and safe browsing experience when visiting our website.
Delivery address must be the same as on the card statement for the first order which is verified and thereafter additional address may be added for convience
When will you be Charged?
Your card will be debited when you place the order. Should we be unable to supply any item we will immediately make a refund to your Credit Card .
Out of Stocks
should an item be out of stock or not available , an email or phone call will be sent /made to inform you and a prompt refund will be issued . all refunds are confirmed Paypoint
refund take 2 days to show up in your account
If you’re not happy with the items you’ve bought from us, simply return them, within 14 days for an exchange or refund.. Please return the item to the sending branch which is indicated on the delivery note.
For Security reasons please use the Recorded delivery Service from the Royal Mail.which is signed for on reciept.
Please retain your return receipt in case of lost parcel. Please note postage cost will not be rebated.
You have the right too cancel your order within 7 working days without giving reason. The 7 days start from when you receive the goods.
Return of Goods Procedure for Returning to an Hardedge Store
You will need to take the following items with you when you take goods to store for a refund:
* Original Sales Invoice /dispatch Note and a note with Clear instructions to refund or exchange
*refund will be actioned Via Paypoint , A confirmation email is always sent to the registered email address/User id of a refund.
Goods returned to hardedgeuk.com or to an Hardedge store must be in their original packaging, unused and in perfect, as-new condition.
If goods are returned due to being faulty or the wrong item sent in error ,a full refund will be given, plus the cost of postage .
For returns, questions and comments please contact customer services. E-mail: firstname.lastname@example.org Telephone: 0118 958 4063 Between the hours of 10.30 am and 6.00pm,
Goods are shipped from both branches as both branches carry different brands.
25 queen Victoria Street
Telephone: 0118 959 9692
or us the contact us information